Terms and condition
Terms and condition
USER Terms and Conditions (Terms of Use)
These User Terms and Conditions (herein referred to as Terms or Terms of Use) apply to your registration and use of the food discovery and delivery service under the brand name Hunt Hunger (herein referred to as Company, we, us, our), operated by Catalyst E Pages Pvt. Ltd. with its registered office at A-2/404, Purvanchal Silver City, Near ATS Village, Sector 93, Noida, Gautam Buddha Nagar, Uttar Pradesh 201304, India, and its corporate office at 3rd Floor, The Homestop@104, Hazipur, Sector 104, Opposite Pathways School, Noida, Uttar Pradesh 201304, India.
When you download or install the Hunt Hunger mobile application (Android and/or iOS), use our site, or use any services, feature, or functionality that we have made available under the Hunt Hunger brand (collectively, the "Platform"), you are agreeing to be bound by these Terms.
In case you do not agree to some of these Terms, you must not access or utilize the Platform.
Relationship between you and Hunt Hunger
Hunt Hunger is a technology platform. Through the Platform, we:
(a) help you find restaurants, cloud kitchens, cafes and other food establishments ("Restaurant Partners");
(b) assist you in making orders of food online with such Restaurant Partners; and
(c) organize pick-up and delivery logistics with use of independent delivery partners (so-called Delivery Partners).
We do not cook or produce and sell food ourselves. The Restaurant Partners prepare and supply food. The physical delivery to the house is performed by the Delivery Partners who are hired via or through the Platform.
As a customer of the Platform, you are entering into a contractual relationship with Catalyst E Pages Pvt. Ltd. to use the technology Platform and services related with it as described in these Terms.
Eligibility and Account openings
2.1 Minimum Age
(a) You should be 18 years old and legally able to enter into a binding contract under the Indian law to be able to make orders by use of the Platform.
(b) If you are between 13 and 18 years old, you must not access and use the Platform without the permission and under the supervision of your parent or legal guardian, who will be considered to have accepted such Terms on your behalf.
We have a right to demand evidence of age at any given time and to deactivate or limit access in case of the failure to meet the eligibility requirements.
2.2 Account Registration
In order to utilize the majority of the features of the Platform, you will be required to have an account with the following basic information:
(a) your full name;
(b) a valid mobile number;
(c) an active email account (where necessary);
(d) a minimum of one delivery address; and
(e) any other information which we may reasonably seek to have verified or complied with.
You agree that:
(a) all the information you give will be verified, truthful, current and wholesome;
(b) you will immediately amend your information on the event of change; and
(c) you are only liable to all the activities that take place on your account whether such activities were sanctioned by you or not.
In case we suspect that we are being fed with any false, misleading or incomplete information, we can suspend or close your account without any warning.
2.3 Security of Your Account
You are to keep your log-in details (one time passwords, passwords, PINs, device level authentication facts and other data) confidential and deny unauthorized access to your device.
In case you suspect that someone has been using or accessing your account without your permission, then you are to inform us immediately at support@hunthunger.com. Until we receive your notification and can take action on such notification, any actions performed with regard to your account will be considered as actions performed by your direction.
2.4 Several Accounts and Blocking of devices
You concur that you are not going to open or use more than one account to achieve the intention of:
(a) taking advantage of referral programs or promotion offers;
(b) the abuse of refunds, credits or compensation; or
(c) committing fraudulent or other deceptive activities of any sort.
We can attach accounts to devices, payment instruments, IP addresses or any other identifier. In case we observe misuse or abuse we may:
(a) block or permanently ban your device or account;
(b) cancel existing orders;
(c) suspend or revoke promotional credits, discounts or loyalty points; and
(d) do all other things we deem to be appropriate including the suit in serious cases.
Verification of Identity and Know Your Customer
In order to safeguard actual users, Restaurant Partners, Delivery Partners, and the integrity of the Platform, we can request you at any time to confirm your identity.
We can also demand any one or more of the following documents or information:
(a) Aadhaar card;
(b) PAN card;
(c) driving licence;
(d) passport;
(e) verification coming by selfie or video; and
(f) any other legally valid identification document.
It will be necessary to verify in cases in which:
(a) the value of orders is unusually high;
(b) your account or device has raised a number of refunds or disputes;
(c) we identify suspicious or potential misuse; or
(d) verification must be done by the law or the law enforcement authorities.
In the event that you cannot or do not want to give the information that is sought, then we reserve the right to limit certain features, suspend your account, or cancel orders depending on the situation.
Our Privacy Policy provides for the use and protection of such data, and will also be published separately on the Platform.
Services provided under the Platform
Among the services offered by Hunt Hunger, there are:
(a) Discovery and browsing: allowing you to see Restaurant Partners, their menu, rating, delivery coverage and estimated delivery time.
(b) Place order: enabling you to pick products, customize where possible and order food with Restaurant Partners.
(c) Processing and communication of orders: sending order information to the Restaurant Partner and real time updating on the status of orders.
(d) Delivery facilitation: pick up and delivery of your order with Delivery Partners.
(e) Support and conflict: customer support, handling and resolution of simple matters pertaining to orders, which are subject to these Terms.
We can add, amend, suspend or cancel any feature, service or functionality at any point, with or without notice in the interest of enhancement, security, business or business compliance.
Order placement, Contract Formation, and Acceptance
5.1 Placing an Order
In ordering on the Platform, you are:
(a) placing an offer to buy the chosen food products of the relevant Restaurant Partner; and
(b) asking us to assist in delivering that order to your preferred delivery address.
When confirming the order, you must read the complete specifications of the order, items, customisations (where applicable), quantity, price, delivery address, contact number and payment method thoroughly.
5.2 Restaurant Acceptance
After you confirm the order:
(a) this order is sent to the Restaurant Partner;
(b) the Restaurant Partner is free to accept or decline the order due to lack of availability, capacity and other operational reasons;
(c) the status of an order as confirmed is achievable only when:
(i) the Restaurant Partner has accepted the order; and
(ii) the Platform shows that it is confirmed.
The Restaurant Partner may reject the order (such as, maybe it is not available, or it cannot work with it, etc.), and the order will not be processed. In such cases:
(a) you will be told by the Platform; and
(b) all payment which is already made will be refunded or reversed as per our Cancellation and Refund Policy.
5.3 Our Role
When your order is accepted by the Restaurant Partner, we will help:
(a) order status communication between you and the Restaurant Partner;
(b) selection of an appropriate Delivery Partner; and
(c) tracking of deliveries, in so far as the deliveries are tracked.
For clarity:
(a) the Restaurant Partner sells food to you and you purchase food from the Restaurant Partner;
(b) the delivery service is the delivery service by a Delivery Partner contacted through or by the Platform; and
(c) Hunt Hunger offers the coordination services and technology platform.
Pricing, Fees and Payment
6.1 Restaurant Charges and menu prices
The total prices, taxes and packaging charges of all the items of a specific Restaurant Partner are:
(a) supplied directly by Restaurant Partner; or
(b) identified after consultation with the Restaurant Partner.
Prices can change, depending on eating in, takeaway and online orders, and can occasionally change. The price charged to you is the price that will be indicated when you place the order.
6.2 Platform fees and delivery charges
Besides the cost of an item and the tax that is charged on it, your final bill might contain one or more of the following:
(a) platform or convenience fee to use the Platform and associated services;
(b) charges on delivery, according to distance, time, place, existing demand and so on;
(c) small order fee; and
(d) high demand, abnormal weather conditions or peak hours, surge fee or other.
Anything of this nature will be presented to you on the payment screen before order confirmation.
6.3 Dynamic Pricing and Offers
The prices, discounts, promotional offers and delivery charges can be dynamic and may differ depending on among other factors:
(a) distance and geographical areas;
(b) order value;
(c) Restaurant Partner policies;
(d) time of day, day of week and holiday periods; and
(e) continuing campaigns, incentives or experiments.
Any coupon, wallet credit, promotional code or any benefit is, at our discretion, entitled to its particular terms and can be withdrawn, altered or cancelled including where a suspected misuse of such a benefit is involved.
6.4 Payment Methods
We can accept either one or all of the following methods of payment:
(a) UPI;
(b) debit and credit cards;
(c) net banking;
(d) third party wallets;
(e) Hunt Hunger app wallet or credits; and
(f) cash on delivery (COD), where available, if and when Hunt Hunger chooses to offer it.
You know and accept that:
(a) some payment methods are not applicable to some orders, such as high value orders and orders in particular locations; and
(b) we may disable the use of COD or any other payment method by a user, a device or a type of transaction in case of our internal risk and fraud controls.
6.5 Authorization of payment and failures
(a) In the case of prepaid orders, the payment instrument you have selected will be charged when you are placing your order.
(b) In case there is a malfunction in the transaction, but money is charged off your bank account or wallet, they are usually reverted back by the payment gateway or bank as per their normal timelines.
(c) You may liaise with us with the details of the concerned transaction in case you are not getting a reversal within the anticipated time. We will liaise with the payment processor in the best efforts manner, however, we are not to blame with delays that can be attributed to banks or payment intermediaries.
Delivery, Address Accuracy and User Cooperation
7.1 Delivery Timelines
The Platform displays an estimated time of delivery as a best effort estimate. It depends on factors such as:
(a) time of restaurant preparation;
(b) distance and route;
(c) weather conditions, road and traffic conditions;
(d) availability of Delivery Partners; and
(e) other things that we have no direct control over.
We will strive to meet such estimates or exceed them, but they are not a certainty. You acknowledge that you will not claim indemnity due to delay in case the order was delivered within a reasonable period and in other cases is in a satisfactory condition.
7.2 Delivery Address and Contact Details
Your duty is to supply a full and proper address of delivery including:
(a) flat or house number;
(b) building name;
(c) street details;
(d) PIN code;
(e) nearby landmark, if any; and
(f) a valid mobile number in which you can be reached during delivery.
In case the information is false, incomplete or misleading, it can result in delays or failure of delivery. Delivery Partners do not have to drive outside area of agreement, safety or accessibility.
7.3 Non-Completion of Delivery
An order can be considered as a delivered or failed delivery that is not refunded when:
(a) the Delivery Partner attains the place but cannot get in touch with you after reasonable effort including calling you more than once or waiting a reasonable time;
(b) security, building rules or gated access bar the Delivery Partner to access you and you do not help resolve the problem;
(c) you request the Delivery Partner to alter the place of delivery to a materially different address than the address outlined in the order and the Delivery Partner is incapable or unwilling to make such a change on safety, distance or policy considerations; or
(d) you decline to accept the order not because of any valid reason that can be attributed to the Restaurant Partner or the Platform.
The food in this situation is normally discarded on health and safety grounds and we cannot resell or reuse them. In these cases, money back is usually not done.
User Responsibilities and Behavior
By using Hunt Hunger, you will make sure to act in a reasonable and respectful manner toward:
(a) Delivery Partners;
(b) Restaurant staff;
(c) representatives of customer support; and
(d) any other persons who are related to the Platform.
You agree that you will not:
(a) speak in an abusive, threatening, discriminatory or vulgar manner;
(b) commit any kind of harassment, intimidation or physical aggression;
(c) force or pressure Delivery Partners to break the law of the traffic, use unsafe ways, or approach unsafe grounds;
(d) demand cancellation or refund of money on goods once prepared or dispatched, unless there are real and verifiable difficulties; or
(e) document, post or disseminate personal information about Delivery Partners or Restaurant employees without their authorization, other than in the name of safety or legal requirements.
Should we get serious or recurrent complaints concerning your activities we have a right to suspend or permanently disable your account and where necessary we may involve the law enforcement.
Fraud Prevention and Misuse
In order to defend the Platform, we continuously track and monitor usage patterns. Through the use of the Platform, you agree to such monitoring in order to manage the risks, prevent security issues and prevent fraud.
Cases of behavior which can be considered as misuse are, but not limited to:
(a) having made a number of claims of non delivery where delivery has actually been completed;
(b) regularly claiming wrong item or lost item, with no reasonable ground;
(c) opening numerous accounts with various mobile numbers, devices or email address with the view of misusing promotions or offers;
(d) corrupting GPS data or location data;
(e) bringing illegal chargebacks or payments disputes;
(f) using hacked, stolen or unauthorized payment instruments; and
(g) writing or making fake, defamatory or malicious statements against Restaurant Partners or Delivery Partners.
Provided we, in our exclusive judgment, find that you are committing or attempting to commit such conduct, we may:
(a) make no refunds, credits or replacements;
(b) reverse or cancel benefits or offers or loyalty points;
(c) block definite payment instruments, addresses or devices;
(d) block or permanently deactivate your account and/or device; and
(e) where necessary, report the situation to the appropriate authorities or sue.
Cancellation and refunds (Summary)
An elaborate Cancellation and Refund Policy will also be posted separately on the Platform. The major principles are highlighted below.
10.1 Cancellations by User
(a) You can potentially cancel an order until the stage when the Restaurant Partner has not yet prepared the food. When the preparation starts, cancellation might not be allowed or be charged.
(b) Orders on which food has already been made or which the Delivery Partner has already been dispatched may not be refunded completely.
10.2 Restaurant or Platform cancellations
An order can be cancelled by us or the Restaurant Partner because of, among others:
(a) unavailability of items or inventory problems;
(b) malfunction of equipment or emergency at the kitchen;
(c) non availability of Delivery Partners;
(d) wrong or incomplete address;
(e) safety issues or unfavorable weather conditions; or
(f) technical malfunctions or downtimes on the Platform.
When this happens, when the amount of order is debited, a proper refund will be processed either to your original payment method or to your Hunt Hunger wallet, in compliance with the specifics of the Cancellation and Refund Policy.
10.3 Refund Timelines
Post timelines, which are subject to bank processes or payment gateway processes, are as follows:
(a) UPI: this is usually 1–3 days of work;
(b) cards or net banking: 3 to 7 working days;
(c) Hunt Hunger wallet or credits: in most cases instantaneous or in a short period of time.
Third party payment providers are not under our liability in any way, but we will give you reasonable help in the event that you contact us with the necessary details of the respective transaction.
Reviews, Ratings and User Content
The Platform can enable you to post reviews, ratings, pictures, comments and other materials (User Content).
In posting User Content, you have also agreed that:
(a) your writing will be truthful, just and grounded on your real life experience;
(b) you shall not publish anything which is illegal, libelous, obscene, hateful, misleading or otherwise offensive;
(c) you will not violate the intellectual property, privacy or other rights of any individual; and
(d) we have the option of, at our own will, showing, covering, regulating, editing, or deleting User Content based on factors such as inappropriateness, purported inauthenticity, or legal liability.
You shall give us a non exclusive, royalty free, global, transmissible licence to use, reproduce, publish, adapt and exhibit your User Content with the aim of operating, promoting and enhancing the Platform.
Use of Intellectual Property and Platform
The title of all rights, title and interest in and to:
(a) the name, logos and branding of Hunt Hunger;
(b) the Platform interface, design and layout;
(c) databases, object code, source code and software;
(d) text, graphics, icons and images that we provided; and
(e) any other proprietary material,
belong to or are licensed lawfully to Catalyst E Pages Pvt. Ltd.
A limited, personal, revocable and non transferable and non exclusive licence is hereby granted to access and use the Platform to make legitimate orders for your own consumption.
You shall not:
(a) reproduce, alter, reverse engineer, de-compose or seek to do so in order to access the source code of the Platform;
(b) compromise the Platform using automated tools like bots, crawlers or scrapers without our express authorization;
(c) frame, copy, mirror or reproduce any section of the Platform on a different site or application; or
(d) use the Platform in any commercial, resale or unauthorized purposes.
Third Party Services
The Platform can communicate or be integrated with third party services and tools which include:
(a) payment aggregators and payment gateways;
(b) mapping and location services;
(c) SMS and email providers;
(d) analytics services; and
(e) social media or login services.
Such third party services have their own terms and privacy policies. Although we attempt to do business with reputable providers only, we are not responsible for:
(a) the accessibility, the accuracy or correctness of such services of third parties; or
(b) any loss or damage as a result of your use or reliance on them except where required under applicable law.
Limitation of Liability
To the utmost extent allowed by the applicable law:
(a) We are not responsible for:
(i) the flavor, quality, freshness, size, constituents, the wrapping or the cooking of the food commodities offered by Restaurant Partners;
(ii) any negative effects, such as allergies and health problems, which occur as a result of consuming such food;
(iii) failure to deliver in time because of circumstances that were beyond our reasonable control such as traffic congestion, weather conditions, social events, road blockades, strikes and other such circumstances; or
(iv) any special, incidental, punitive or consequential damages, such as loss of profits, data or goodwill, any of which are indirect and incidental.
(b) The maximum amount payable by us, in contract, tort (including negligence), or otherwise, on any one claim or on a series of related claims arising out of, or connected with, your use of the Platform shall be the total amount you pay in respect of the order giving rise to such claim.
No mention in these Terms will hold out any liability which cannot be avoided in the law.
Indemnity
You do agree to indemnify, defend and hold harmless Catalyst E Pages Pvt. Ltd, its directors, employees, officers, agents, Restaurant Partners and Delivery Partners, against any and all losses, claims, liabilities, damages, costs and expenses (including reasonable legal fees) incurred out of or in connection with:
(a) your breach of these Terms;
(b) your breach of any provision of the law or rights of a third party;
(c) your misuse of the Platform;
(d) any fraudulent or malicious action, such as abuse of chargeback or fraudulent complaints;
(e) false information, or any information that is not complete or misleading information that you give.
Force Majeure
We will not be responsible for failures or delay of the performance of our obligations under these Terms whereby such failure or delay is as a result of events which are out of our reasonable control such as but not limited to:
(a) acts of God, natural disasters, earthquakes, floods or fire;
(b) war, riots, civil commotion, terrorism or sabotage;
(c) epidemics or pandemics;
(d) government measures (lockdowns or regulations);
(e) lost power, breakage of telecommunication service or network; or
(f) strikes, lock outs or industrial disputes to which third parties are subjected.
In this case, our obligations will be excused in the duration of such event and we shall do everything reasonably to resume services as soon as possible.
Termination, Suspension and Account closure
At any time and without any prior warning, we can temporarily suspend, permanently disable or cancel your access to the Platform or all or part thereof, upon the occurrence of:
(a) you breach or have breached these Terms or any law;
(b) we identify or have reasonable suspicion that there is fraud, misuse or abuse of services, offers or refunds;
(c) the law enforcement, the court order or the direction of the regulation requires such action; or
(d) there are actual security concerns with regards to your account.
You can also demand closing or deactivation of your account by addressing us at support@hunthunger.com. We might still need to retain certain data as necessary either to comply with the law, regulation, accounting or fraud prevention, as concurs with our Privacy Policy.
Changes to these Terms
We will revise or amend these Terms periodically, as a result of operational, legal or regulatory factors, or a change in our services.
(a) The revised Terms will be displayed on the Platform and it will have a date of Last Updated.
(b) We can update you on the material changes via the app, the site, email, SMS or any other appropriate way.
(c) You are also bound to the Terms that are updated and by using the Platform on the date they are updated.
In case you are not satisfied with Terms which are revised, you must quit using the Platform.
GOVERNING LAW AND DISPUTE RESOLUTION
Such Terms will be guided and interpreted by the laws in India. Under any obligatory matters of law:
(a) the parties shall initially attempt to resolve disputes amicably through our customer services
provisions;
(b) where a dispute cannot be resolved informally, within a reasonable time, the same can be submitted to arbitration as per the Arbitration and Conciliation Act, 1996;
(c) the arbitration will be done by a single arbitrator that will be mutually agreed upon by the two parties;
(d) the arbitration will be held at Noida, Uttar Pradesh or any other place that is mutually agreed; and
(e) the arbitration will be done in English language.
To the extent of the above arbitration, the courts in Noida, Uttar Pradesh, India will be the sole arbiter to any questions emanating as a result or with reference to these Terms.
Grievance Redressal and Contact Details
In case of any questions, complaints, feedback or any disagreements concerning the Platform or these Terms, you can contact:
Hunt Hunger - Customer Service Email: support@hunthunger.com Phone: +91 98184 99369
Timings: Monday to Sunday, 10:00 AM to 10:00 PM
In case of any escalations or complaints, the contact of the appointed Grievance Officer will be included in the Privacy Policy and on the Platform.